Delivery Information
A new pet essential should come with a clear delivery plan. Please use this guide to understand our service area and shipment support.
Delivery area
We currently ship to the contiguous 48 United States and the District of Columbia. Alaska, Hawaii, Puerto Rico, other US territories and APO/FPO/DPO or military-region addresses are not included in the current shipping service. International delivery is not offered.
Free standard shipping, explained
Standard shipping costs $0.00 for eligible addresses. There is no minimum order requirement and no advertised handling or additional standard-delivery surcharge. We do not offer a paid express service unless a real, clearly priced option is shown before checkout; no such option is enabled in the current setup.
What happens before dispatch
Order processing takes 1–3 business days. This covers confirmation of the order, preparation of the selected item and configuration, packing and dispatch arrangements. Please review the exact pet supplies and any size or accessory choices before submitting an order. Processing is included in, not added on top of, the total estimate below.
Carrier transit
After dispatch, standard transit is estimated at 3–4 business days. The carrier and the actual tracking information for your parcel determine the available delivery updates. Refer to your dispatch notice for the carrier handling your shipment.
How to read the delivery window
The total estimated time from order acceptance to delivery is 4–7 business days: 1–3 business days of processing plus 3–4 business days in transit. Do not add another 4–7 days to those stages. These are estimates, not a guaranteed arrival appointment.
Weekends, holidays and timing
Business days are Monday through Friday, excluding US public holidays. Orders received during weekends or holidays enter the processing workflow on the next business day. There is no advertised same-day dispatch cut-off. Please allow the full processing window when planning your delivery.
Find your delivery update
Order information is sent to the email supplied at checkout when an order is accepted. When a shipment is arranged, the dispatch update includes available carrier or tracking details. Check the address entered and your spam folder if an expected update is missing. You can also ask our team to look up the order using its number and checkout email.
Delays and exceptions
Severe weather, public holidays, carrier disruption, address issues and other events can affect the estimate. If tracking has stopped or the stated window has passed, contact us rather than repeatedly placing another order. We will investigate the actual shipment and explain the available next steps; we will share updates as they become available.
Address changes
You are responsible for entering a complete deliverable address, including an apartment or unit number where needed. Email us promptly if it needs correction. We will try to amend an order before dispatch; after dispatch a carrier may be unable to change the destination. For an undeliverable parcel, we will review its status with you and explain the available remedy before any new arrangement. No undisclosed redelivery fee is automatically imposed.
A parcel problem
If a parcel is lost, damaged, incomplete or marked delivered but cannot be found, send the order number, delivery address and a description of the issue to [email protected]. Keep the box and packing materials where possible, and provide photographs of the package, shipping label and affected item when safe. Tell us the item, chosen size and the concern you noticed. Please remove loose pet hair, clean and dry return items where appropriate and include all supplied parts. If an item is damaged, faulty or unsafe to handle, contact us before attempting to clean or reuse it so we can advise on a safe return. We will review the evidence and the actual carrier status and arrange the appropriate resolution.
Items and dispatch notices
We do not advertise split shipments as a standard service. The order and dispatch communications describe the actual shipment arrangements. If a change is needed, we will explain it and provide the available tracking information for the affected items; no unapproved shipping charge is added.
Shipping contacts
For delivery questions, use the contact information below. Include your order number and the email used to place it, and tell us whether the question concerns preparation, transit, the address or an item received.
1961 Steketee Woods Ln SE,Grand Rapids, MI, US
ZIP 49546
+1 (631) 219-7129
[email protected]