Let’s talk
Questions about pet supplies, a selected option or an existing order? Reach Pawshaven using the details below.
Pawshaven1961 Steketee Woods Ln SE,Grand Rapids, MI, US
ZIP 49546
+1 (631) 219-7129
[email protected]
Help us find the right information
For an order question, include the order number, checkout email and item or SKU. For a product question, tell us the specific model, size or configuration. Tell us the item, chosen size and the concern you noticed. Please remove loose pet hair, clean and dry return items where appropriate and include all supplied parts. If an item is damaged, faulty or unsafe to handle, contact us before attempting to clean or reuse it so we can advise on a safe return.
Returns and delivery questions
Please contact us before sending a return so that we can provide the actual destination and merchant-paid postage arrangements. For a delayed or damaged parcel, retain the packaging and send the available order and tracking information.
Protect your information
Do not email card numbers, passwords or unnecessary identity documents. Privacy requests can be sent to the same email, with enough information to identify the relevant account or order.