Questions, answered

Compare the actual dimensions, intended use and any stated size or weight guidance with your pet. Consider individual behavior as well as size.

No. We do not make an indestructibility claim across the range. Follow the product guidance, supervise when appropriate and stop use if the item becomes damaged.

Use the options and measurements on the exact product page. Photographs can look different across screens; available choices are limited to the options actually shown for that item.

Check the selected product’s description and included-parts information. Accessories pictured in a use scene are included only when the listing says so.

Select the available product options, use the minus and plus controls or enter a quantity of at least one, then select Add to Cart. Review the selected option and quantity in your cart before continuing.

Standard shipping is free, with no minimum order value, to the contiguous 48 United States and the District of Columbia. Alaska, Hawaii, US territories and military addresses are outside the current service area.

Allow 1–3 business days for order processing and 3–4 business days in transit. The total estimate is 4–7 business days, not an additional time period. Weekends and US public holidays are excluded.

Use the dispatch information and carrier tracking supplied for your order. If a link or update is missing, email [email protected] with your order number and the email used at checkout.

Contact us within 30 calendar days after delivery to request a return. The merchant pays return shipping; obtain the return instructions before sending the parcel. No restocking fee is charged.

Tell us the item, chosen size and the concern you noticed. Please remove loose pet hair, clean and dry return items where appropriate and include all supplied parts. If an item is damaged, faulty or unsafe to handle, contact us before attempting to clean or reuse it so we can advise on a safe return. Contact [email protected] with the order number and clear photographs where safe to take them.

After the returned item is received, inspection and initiation of an approved refund take 5–7 business days. Refunds are sent to the original payment method; the provider or bank may take additional time to display the credit.

Email [email protected] or call +1 (631) 219-7129. Include an order number for an existing purchase. Pay securely through the PayPal option at checkout. Do not send card details by email.